Website evaluation survey template offers questions to gain feedback about a website update or a brand new website. The best way to improve your website is to ask the right questions to the right people, i.e. your target market. Customer suggestions and feedback often form the core of any business and when your business revolves around customer suggestions, it is important to conduct surveys regularly. Reaching out to customers using this survey example will allow you to understand customer preferences and improve your website in this process.
Sending out this sample questionnaire can be a humbling experience for all the designers, developers and marketers involved in the website development process. Various open-ended and closed-ended survey questions are included in this template that can be instrumental in giving the customers a voice and to be critical of the website. Google Analytics and other website analysis tools can tell you the number of people converting into loyal buyers from the website but sending out this survey and directly communicating with customers can be effective for you to understand “why” or “why not” the prospects are converting to buyers.
E-commerce has evolved to be one of the most preferred mediums for shopping. An evaluation of potential for e-commerce services can be done using a survey template about the e-commerce website and the services offered. This sample survey can also help you with competitor analysis of the quality of the website, reason for visiting the website, ease of navigation, any problems in downloading files on the website etc. By customizing this survey example, you can get customer ratings for website attractiveness, efforts put by them to find your website, website content and visual appearance, challenges for operating the website are integral to make improvements on the website. It contains questions which can be instrumental in deciding points of website enhancements.
An organization’s website plays an integral role in all the digital marketing activities. This survey template offers questions that can help you in acknowledging the need for a website to purchasing a domain name to developing web hosting services, this sample survey questionnaire contains questions to collect answer from respondents about these aspects. As technology progresses, digital marketing activities have gained momentum and are largely responsible for driving small and large scale businesses. All the key stakeholders of an organization are now interested in designing effective digital marketing strategies because an appropriately designed digital marketing strategy can not only improve your website signups but also lead to a boost in sales. After getting inputs for these sample questions about the role of respondent in website services of their company, questions about company budget for web-related activities, information about website domain and online purchase of website services can be asked.
Maintaining online presence requires a remarkable amount of effort to keep website visitors satisfied and customer service is an integral factor that contributes extensively towards customer satisfaction and loyalty. With the progress made in the technological mediums, customers expect real-time solutions to all the small and large problems they face with your products and services. Your company website is the first medium they approach to obtain a solution to their complaints. There is a constant increase in online sales which is an indication that there will be a need for consistent web customer service. With this sample survey template, you can gain insights about how to improve web customer service, understand customer experiences and make enhancements on the basis of the observations. This survey example can be customized according to the detail of information you require from your customers about the offered services.